Shopping Info
SIZE & FIT:
All NOTTEVERA products are conceived, designed and made in Italy in accordance with standard Italian sizing.
The tables below provide easy cross-references between Italian and international sizing:
HOW TO MEASURE:
BUST: Measure the fullest part of your chest.
WAIST: Measure around your waistline, at bellybutton level.
HIPS: Measure around the fullest part of your hips.
INSEAM: Take your best-fitting pant and lay it flat. Measure the length from the crotch to the hem.
WORRY-FREE SHOPPING:
We value your privacy and make it easy and safe for you to shop online with us. We use Paypal, Shopify Pay and Amazon Pay to process online orders. These platforms use SSL encryption technology to keep your information safe and do not share your financial data with us. You do not need to sign up for Paypal or Shopify to purchase from us.
OUR COMMITMENT:
Our reputation is based on your satisfaction. We believe that our products must fit you flawlessly. If you don't absolutely fall in love with your NOTTEVERA purchase, simply return any unwanted merchandise in its original condition (unworn, unwashed, unused and with original tags attached) for an exchange or a full refund.
Please see below for more information about our Shipping and Returns & Exchanges policy.
SHIPPING & DELIVERY OPTIONS:
US Orders: We offer Free Shipping on all US orders of $100 or more, and a low flat rate of $4.95 for all orders below $100. All US orders are shipped with USPS Ground Advantage and include a tracking number. Delivery times may vary, but usually take 3-7 business days. We do not control shipping times and cannot be responsible for lost/delayed packages.
International Orders: We charge a flat $35 for all international orders. Orders are shipped either with USPS First Class Mail International or with Priority Mail International depending on the size and weight of the package, except for South Korea where we ship all orders with Korea Post EMS (from New York). All international orders include a tracking number. Delivery times may vary, but usually take 7-20 business days if shipped with USPS and 4-12 business days if shipped with Korea Post EMS. We do not control shipping times and cannot be responsible for lost/delayed packages. Please note that we are not responsible for any customs duties and/or taxes levied by host countries.
Rush Delivery: Please contact customer service if you need to place an order for rush delivery.
New York City Pickup: If you live in the New York City area, you also have the option of picking up your order in our showroom located at 37 West 26th Street in Manhattan. We will contact you to set up a suitable time for you to come in and pick up your order. Orders are usually ready within 24 hours. Please make sure to bring a copy of your sale confirmation and a valid I.D. when you come.
ORDER FULFILLMENT & PROCESSING TIMES:
All orders are processed within 24 hours of receipt of payment (funds clearance) and are shipped on business days only (Monday-Friday, excluding Federal holidays).
Sorry, we cannot ship to P.O. boxes. Orders shipping to P.O. boxes will be delayed until we are able to contact you for a business or residential address.
RETURNS & EXCHANGES:
You can return or exchange any regularly priced item provided it is in its original condition (unworn, unwashed, unused and with original tags attached).
Returns must be postmarked within 7 (seven) days of our original delivery date and must contain the original Packing Slip, Returns Form and a Return Authorization Number (RA#). Please email us for your RA#, and we will promptly provide you one.
Items that do not meet the above guidelines, intimates, swimwear, damaged and worn items, shoes received with postage stamps attached to their original box (shoe boxes should be placed inside a shipping box), sale items, free gifts, gift certificates and items postmarked after 7 (seven) days from our original delivery date will not be accepted.
Please note: Return shipping charges are payable by customer. Moreover, international returns into the US may be subject to US customs duties, legal, regulatory and other practical restrictions. It is your responsibility to comply with all relevant legislation and cover all expenses associated with your international return. Sorry, we cannot reimburse these costs.
REFUNDS:
Refunds are usually processed within three (3) business days after receipt of your package conforming with the above conditions, and are issued in your original form of payment. Please note that your financial institution may require a few extra days to post your credit to your account.
Questions? Feel free to email us 24/7 at customerservice@nottevera.com.