FREE SHIPPING & RETURNS IN THE US

Shopping Info

SIZE & FIT:

 All NOTTEVERA products are conceived, designed and made in Italy in accordance with standard Italian sizing.

The tables below provide easy cross-references between Italian and international sizing: 

 

HOW TO MEASURE:

BUST: Measure the fullest part of your chest.

WAIST: Measure around your waistline, at bellybutton level.

HIPS: Measure around the fullest part of your hips.

INSEAM: Take your best-fitting pant and lay it flat. Measure the length from the crotch to the hem. 

 

WORRY-FREE SHOPPING: 

We value your privacy and make it easy and safe for you to shop online with us. We use Paypal and Shopify to process online orders. These platforms use SSL encryption technology to keep your information safe and do not share your financial data with us. You do not need to sign up for Paypal or Shopify to purchase from us. 

 

US ORDERS:

Shipping: We offer FREE STANDARD SHIPPING with USPS on all US orders. Orders are processed within 24 hours of receipt of payment (funds clearance) and are shipped on business days only (Monday-Friday, excluding federal holidays). Sorry, we cannot ship to P.O. boxes. Orders shipping to P.O. boxes will be delayed until we are able to contact you for a business or residential address. Delivery times may vary, but usually take 3-5 business days. Please contact customer service if you need to place an order for rush delivery.

Returns & Exchanges: We provide FREE RETURNS & FREE EXCHANGES on all US orders. Our products must fit you flawlessly. If you don't absolutely fall in love with your NOTTEVERA purchase, simply return any unwanted merchandise in its original condition (unworn, unwashed, unused and with original tags attached) for an exchange or a full refund. Returns must be mailed back in our original package, must be postmarked within 14 days of our original shipping date and must contain the original Packing Slip, Returns Form and a Return Authorization Number (RA#). Please email us for your RA#, and we will promptly provide you one. We will take care of the rest.

Items that do not meet the above guidelines, intimates, swimwear, damaged and worn items, shoes received with postage stamps attached to their original box (shoe boxes should be placed inside our original package), sale items (labeled "Last Chance" on our website), free gifts, gift certificates and items shipped after 14 days from our original shipping date will not be accepted.

Refunds: Refunds are usually processed within 10 business days after receipt of your package conforming with the above conditions, and are issued in your original form of payment. Please note that your financial institution may require a few extra days to post your credit to your account.

 

INTERNATIONAL ORDERS:

Shipping: We charge a flat non-refundable $39 shipping fee on all international shipments. Orders are shipped with FedEx immediately following funds clearance. Orders are shipped on business days only (Monday-Friday, excluding federal holidays) and usually arrive within 3-5 business days. Sorry, we cannot ship to P.O. boxes. Orders shipping to P.O. boxes will be delayed until we are able to contact you for a business or residential address. Please note that we are not responsible for any customs duties and taxes levied by host countries.

Returns & Exchanges: International returns into the US may be subject to international shipping charges, customs duties, legal, regulatory and other practical restrictions. It is your responsibility to comply with all relevant legislation and cover all expenses related to your return. Procedures to return or exchange an item are similar to those for US orders. Our products must fit you flawlessly. If you don't absolutely fall in love with your NOTTEVERA purchase, simply return any unwanted merchandise in its original condition (unworn, unwashed, unused and with original tags attached) for an exchange or a full refund. Returns must be mailed back in our original package, must be postmarked within 14 days of our original shipping date and must contain the original Packing Slip, Returns Form and a Return Authorization Number (RA#). Please email us for your RA#, and we will promptly provide you one. We will take care of the rest.

Items that do not meet the above guidelines, intimates, swimwear, damaged and worn items, shoes received with postage stamps attached to their original box (shoe boxes should be placed inside our original package), sale items (labeled "Last Chance" on our website), free gifts, gift certificates and items shipped after 14 days from our original shipping date will not be accepted. Refunds are processed within 10 business days after receipt of your package conforming with the above conditions, and are usually issued in your original form of payment.

Refunds: Refunds are usually processed within 10 business days after receipt of your package conforming with the above conditions, and are issued in your original form of payment. Please note that your financial institution may require a few extra days to post your credit to your account.

 

Questions? Feel free to email us 24/7 at customerservice@nottevera.com.